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TPS25810 can't charge device problem

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Dear sir:

       Currently we meet TPS25810 can't charge device(Google Nexus) problem.  

We have test the CC1 and CC2 is 3.85V,    

we use 5.1K resistor to pull CC2 to ground, it's still 3.7V,  Vbus is not output. could you help suggest how to solve the problem.

internal forum is read only currently, i can provide schematic if need.

Robin


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