TAS5825M: How to down load TAS5825M APP

Part Number:TAS5825M

Hi Team

   When we connnect our board ,it indicate two wrong points as below pictures. About these, what should I do to eliminate them ?

1. Hardware ID is incorrect.

2. Communication to device B has failed.

3. I want to down load TAS5825M app in other account , can you approve the apply ?  Myti is aggil.liang@wtmec.com