Part Number:TCA6424A
Hello,
I have a customer that accidentally connected the thermal pad to ground on their PCB. They didn't see the note saying to keep it floating in the datasheet until after the boards were completed.
Can you please explain what issues they may have and the reason that the pad should be left floating? Additionally, the are currently having an issue where the device keeps resetting when ESD strikes are performed on the board. I have asked for more details around which nets are being stuck and what filtering / protection they have on the pins that are being subjected to the ESD strikes.
Thanks,
John